A question haunts me: What Internet users want?

What Internet users expect from it? What Internet users want from it? These types of questions haunt me since some days. I am searching what Internet users really want from it.

What type of service are they using?
What type of service they would like to use? (Not currently existing)
What are the problems that they are experiencing and that could be resolved by an Internet service?
Why Internet users… use Internet and computers?

These questions could seem silly at first. However, try to answer them, ask them and check for the answers: it is not as simple as it seems.

You, how would you answer to these questions?

There are some concepts you can use to start your thinking: social software, search engines, news networks, sharing networks, community, socialization, getting things done, management, business, store, etc.

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